假如arc Mironescu 是我 你们会怎么样?

tobeychan

1. Sarah CoppenHello Marc Mironescu. How may I help you?
   
2. 
   
3. Marc Mironescu Hello
   
4. 
   
5. my name is Marc Mironescu, client ID 4970
   
6. 
   
7. I have talked to Mrs. Rebecca Erbe earlier today
   
8. 
   
9. Sarah CoppenGreat, thank you Marc. What can I do for you?
   
10. 
    
11. Marc Mironescu Well, like I was saying, I have talked to Mrs. Rebecca earlier today and told her that the networking speed isn't that great, especially since I was planning on putting about 400 shared hosting accounts on a dedicated server with 32GB Ram, which is more than acceptable. I had asked her for a refund, but I told her that I would try one more time to install CentOS 6 with cPanel and benchmark the networking before I ask her for the refund.
    
12. 
    
13. Unfortunately I am running out of time, and I am very frustrated, because I can't even get KVM to work properly. I loose the connection from time to time, and when it works I get between 0 to 4 Frames per second.
    
14. 
    
15. The mouse cursor barely moves during the install
    
16. 
    
17. I have made it trough all the configurations and when CentOS 6 is finally ready to install I get another error message that the networking broke
    
18. 
    
19. I can send you a screenshot
    
20. 
    
21. Sarah CoppenHave you spoken with our support team regarding the issues you have been experiencing?
    
22. 
    
23. Marc Mironescu yes
    
24. 
    
25. I have installed dedicated servers before
    
26. 
    
27. with 8x8 Inc. and Ubiquity Servers
    
28. 
    
29. I am pretty much at the end of my rope because I really wanted to get this up and running.
    
30. 
    
31. Sarah CoppenI completely understand the frustration. If you would like I would be more than happy to connect you with a representative from our support team who can take a further look for over live chat if you'd like.
    
32. 
    
33. Marc Mironescu Okay. But keep in mind that I had this server running since Sunday, it's Monday evening here on the East Coast, and I couldn't even get CentOS 6 to properly install. I am simply out of time.
    
34. 
    
35. If you want to be present during the chat with Tech Support, then I will explain step by step what I have donne
    
36. 
    
37. Sarah CoppenI would love to let our support team have another opportunity to get this resolved for you. It will be just a moment and I will have you connected with somebody who can help.
    
38. 
    
39. You have been transferred to: David
    
40. 
    
41. Marc Mironescu hello David
    
42. 
    
43. DavidHello Marc. I'm reviewing our most recent ticket and we see you are having KVM issues with your CentOS 6.2 self-install, is that correct?
    
44. 
    
45. Marc Mironescu yes
    
46. 
    
47. I can tell you step by step what I have done. I have installed this configuration before many times, and it's something really basic that should just work.
    
48. 
    
49. Also, if you can please take a look at my KVM screen, please see the error message.
    
50. 
    
51. DavidYou can open a new ticket by emailing [email protected] if you wish.
    
52. 
    
53. Marc Mironescu To be honest I really don't know what to ask for in the ticket because one issue that I am having, which is probably the most annoying, is that I get between 0 to 4 FPS in KVM, so it's very hard for me to use.
    
54. 
    
55. Then the first ISO that I was provided with for CentOS 6 defaulted to a minimal install
    
56. 
    
57. DavidWe can log in the KVM and check if there are any odd speed issues.

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tobeychan

1. Marc Mironescu I tried to boot it with the "askmethod" option and install CentOS 6 from a mirror. I correctly configured the mirror, partitioned the drives, created my RAID 1 array, and right before the install I got an error message that Anaconda can't find "repomd.xml". This shouldn't have happened so I requested a Netinstall ISO
   
2. 
   
3. Booted the netinstall
   
4. 
   
5. configured everything
   
6. 
   
7. right before I get to the screen where I'm supposed to select the installation type ("Basic Server", "Minimal", "Desktop" and so on), I get the same error.
   
8. 
   
9. 8:27 pm If you look at my KVM screen, you can see for yourself, as I was trying once more to install CentOS 6.
   
10. 
    
11. The bottom line is that I really hate to bother you with all these issues, but I also believe that basic things like KVM and remote install should work properly.
    
12. 
    
13. DavidTo confirm, are you on KVM18?
    
14. 
    
15. Marc Mironescu yes
    
16. 
    
17. DavidI'm in the KVM and does seem responsive to mouse movements.
    
18. 
    
19. Marc Mironescu how many FPS are you getting?
    
20. 
    
21. because you need at least ~10 to be usable
    
22. 
    
23. I get 4 at best
    
24. 
    
25. DavidMy FPS is reading 13-15
    
26. 
    
27. Marc Mironescu well, I am in North Carolina, you're probably in the same building with the server. But even then I should get about 9 to 10
    
28. 
    
29. I can send you a screenshot
    
30. 
    
31. DavidI understand you may be receiving 4 FPS, but it should still be usable, even if slightly difficult. We really don't have a method to increase the FPS speed for you. It is standard for us to provision the servers bare bones so our customers are free to customize as they wish.
    
32. 
    
33. Marc Mironescu Well, if you look trough my instructions then you will see that that's exactly what I have asked for: barebones. I believe that the issue is the networking speed (I guess). I still have a dedicated server with Ubiquity Servers in Chicago, IL until the middle of the month and I get a solid 10FPS over IPMI. I also don't get any disconnections from the console or weird errors during install. Please look at my KVM screen to see what I mean.
    
34. 
    
35. If you backtrack trough my CentOS 6 install, you will see that I have set up everything the right way
    
36. 
    
37. I can write the networking settings again here if you want me to:
    
38. 
    
39. eth0: IP 172.25.135.130 / Netmask 255.255.255.128 / no Gateway - internal
    
40. 
    
41. eth1: IP 66.85.163.146 / Netmask 255.255.255.248 / Gateway 66.85.163.145
    
42. 
    
43. rDNS servers:
    
44. 
    
45. rDNS 1: 174.138.175.115
    
46. 
    
47. rDNS 2: 174.138.175.116
    
48. 
    
49. Also I've created a very simple RAID 1 array with a /boot partition, swap partition and root partition. Nothing out of the ordinary.
    
50. 
    
51. Operator has left the chat.
    
52. 
    
53. You have been transferred to: Sarah Coppen
    
54. 
    
55. Marc Mironescu hello
    
56. 
    
57. I see that I have been transferred again
    
58. 
    
59. Sarah CoppenIt looks like that was on accident, I apologize just one moment and I will get you back with David.
    
60. 
    
61. You have been transferred to: David
    
62. 
    
63. Marc Mironescu hello
    
64. 
    
65. DavidHello Marc, I apologize for the disconnect earlier. I'm looking through our ticket history to try to pull more insight on this.
    
66. 
    
67. Marc Mironescu do you know that I have two different HDD models installed for my RAID 1 array? I also build gaming systems and small servers for a living, but I always use the same drive models for RAID arrays due to variations in performance that can affect stability. Could this be a cause for my weird install errors?
    
68. 
    
69. DavidIt shouldn't be an issue. As long as capacity matches on both hard drives, brand will not be a factor.
    
70. 
    
71. I've looked through our ticketing system and I'm not able to determine why you are receiving this error. At this point, we can offer a reformat to a bare bones CentOS 6.3 install. You should be able to install what you need from that point, although you'll want to keep in mind there is no GUI on this base install.
    
72. 
    
73. Marc Mironescu I didn't know that CentOS 6.3 was already available.
    
74. 
    
75. DavidWe've seen a lot of problems in regards to networking with CentOS 6.1, but I unsure if the error you are seeing is still in 6.2
    
76. 
    
77. Marc Mironescu I was planing on getting another server from you guys for VPS, and install Xen on it, but the poor way that remote administration works, I won't do it. Also, I had no problems installing CentOS 6.2 on a dedicated server with an identical motherboard and CPU as this one over at Ubiquity Servers, except that that server had only 12GB RAM. Please transfer me back to Mrs. Sarah, I will need to talk to her. Thank you.
    
78. 
    
79. DavidWe apologize for the inconveniences you have experienced. I will re-connect you. One moment please.
    
80. 
    
81. Marc Mironescu Thank you. Also, I still have my server at Ubiquity, and I can give you my IPMI username and password so that you can see that the exact same installation method and configuration works just fine.
    
82. 
    
83. DavidUnfortunately, we aren't able to breakdown that specific error code. If you wish, we can still reformat to a base CentOS 6.3 setup, which we can guarantee will work.
    
84. 
    
85. Marc Mironescu According to the centos.org website, CentOS 6.2 is the latest release.
    
86. 
    
87. Also, that is not a long term solution for me, especially if I want to use Xen on a daily basis on this server. I can't work with 4FPS KVM, I'm sorry.
    
88. 
    
89. DavidThe KVMs are not meant ot be permanent - they are only attached for 24-hours for the ISO install process. If you are installing a GUI for CentOS, you may want to consider a remote desktop option which will basically ensure cleaner framerate.
    
90. 
    
91. We apologize if there was a misunderstanding in regards to the KVM.
    
92. 
    
93. Marc Mironescu what remote desktop options do you guys offer?
    
94. 
    
95. DavidIt is standard for our customers to connect and manage servers directly through SSH access. If they were to install a remote desktop service on their server, it would likely be an open source option. There is no specific program we endorse or promote, aside from keeping it simple with SSH.
    
96. 
    
97. Marc Mironescu well, even SSH lags at times, I know this because I managed to install CentOS 6 once with the first ISO that you guys provided. Unfortunately that one was defaulting to a minimal install, and I just didn't want to dig package by package and look for what cPanel needed to be functional. But yes, at times SSH was so slow that I was typing, and then I was waiting for my writing to appear on the screen.
    
98. 
    
99. Could you please transfer me to Mrs. Sarah now?
    
100. 
     
101. DavidIf you were typing in the terminal with the KVM, then I could understand some lag with typing. However, directly connecting to the server via SSH should not result in any lag whatsoever. We have never seen a case where this had happened. Either way, I will transfer you back to Sarah C. Thank you.
     
102. 
     
103. You have been transferred to: Sarah Coppen
     
104. 
     
105. Sarah CoppenHello Marc, what can I do for you?
     
106. 
     
107. Marc Mironescu I assume that you have a transcript of my conversation with Mr. David?
     
108. 
     
109. Sarah CoppenThat is correct.
     
110. 
     
111. Marc Mironescu He couldn't really tell me why the installer doesn't work as it is supposed to, and why KVM is dead slow for me. The server is simply not usable for me.
     
112. 
     
113. I would respectfully ask you for a full refund on the grounds that the product is not usable.
     
114. 
     
115. A setup like I wanted to install takes 3 hours of work
     
116. 
     
117. Sarah CoppenIn order to cancel this server, we do request that you send an email to [email protected] making note of your request.
     
118. 
     
119. Marc Mironescu I have a server setup like this in Chicago, IL
     
120. 
     
121. Sarah CoppenOur servers are typically non-refundable so in order to inquire about the possibility of a refund it will require further research with my manager who will be in the office tomorrow morning. I can follow up with you on the status of this tomorrow by responding to your email once it has been received.
     
122. 
     
123. Marc Mironescu Well, I could not use th product. I can use other means to request a refund as follows:
     
124. 
     
125. Sarah CoppenI understand completely.
     
126. 
     
127. We will need you to send the cancellation request email and I will be more than happy to look into what we will be able to do for you.
     
128. 
     
129. I will be able to follow up with you tomorrow afternoon to let you know if this is something that I can have processed.
     
130. 
     
131. Marc Mironescu 1) I can call Chase and dispute the charge.
     
132. 
     
133. 2) I can post all the information that I have so far to Web Hosting Talk
     
134. 
     
135. 3) I can write the Better Business Bureau
     
136. 
     
137. I can do all this in under one hour
     
138. 
     
139. Sarah CoppenWe are more than happy to look into offering this refund for you but again since it will require management approval and my manager is out of the office until tomorrow morning, I will have to follow up with you tomorrow regarding this.
     
140. 
     
141. Marc Mironescu I understand, and believe I don't take any pleasure in this. I just wasted 2 days time trying to make this work, and I just don't have any time left.
     
142. 
     
143. What information do you need from me in order to process this?
     
144. 
     
145. Sarah CoppenI completely understand.
     
146. 
     
147. You will need to send an email to [email protected] just stating that you wish to cancel your services.
     
148. 
     
149. Marc Mironescu I sure will. Thank you. And I again, I would like to say that I don't like to say this, but according to PCI Compliance Regulations (I engage in e-commerce as well) any product, tangible or not, has to be refundable if it is not what was promised or if it's not usable at all. If you read the chat transcript with Mr. David you will see that he didn't really offer any solutions that would have made my product usable. Thank you.
     
150. 
     
151. Sarah CoppenI understand and will do everything we can to accommodate your request once we recieve your cancellation request email.
     
152. 
     
153. Is there anything else I can assist you with today?
     
154. 
     
155. Marc Mironescu No, that's all. I will email you my request. Thank you.
     
156. 
     
157. Sarah CoppenThank you for contacting us, I hope you have a great evening. Goodbye.
     
158. 
     
159. Operator has left the chat.
     
160. 
     
161. Chat session closed
     
162. 
     
163. Start the chat again

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Kokgog

好长

Ultratude

砍。

Ultratude

ekucn 发表于 2012-2-20 23:17
我估计loc的前10楼没一个会看完的，包括我，因为看完了就抢不到前10楼了

我看完了一楼只有。

wdlth

SS机房么？

我是人

看完了第一楼。。。真的好长。。。

tobeychan

无敌吧

tobeychan

wdlth 发表于 2012-2-20 23:20
SS机房么？

你又知道?