尊贵的顾客，
正如之前分享的那样，我们位于 2260 W El Segundo Blvd 的洛杉矶 LAX10 主机托管套件（“Colo 4”）在 2023 年 5 月 21 日星期日因超出我们合理控制的原因受到了一次事件的影响，导致 Colo 出现火灾和水灾 4 无效。 作为回应，我们加快了同一建筑物内相邻主机托管套件的新机柜、电源电路和网络光纤连接的安装，将标准安装过程缩短了数周。
我们在 Colo 4 的托管、云和裸机客户直接受此事件影响。 截至今天，托管客户已获得迁移其环境所需的基础设施，具有异地灾难恢复服务的云客户已在远程设施恢复，裸机服务器环境正在移动到新位置以进行数据访问。 不幸的是，我们在 Colo 4 的本地云存储和备份系统受到事件的严重影响，没有异地灾难恢复服务的云客户仍然受到影响。 我们已经更换了本地存储和备份系统的硬件，但仍有几个硬盘损坏，影响了数据恢复工作。 我们正积极与硬盘制造商合作开发数据恢复解决方案。
我们感谢您一直以来的耐心等待，并将随着我们的进展向受影响的客户提供进一步的更新。 如果有任何直接的疑虑或其他问题，请通过 [email protected] 或致电 888-365-2656 联系我们。
Dear valued customer,
As previously shared, our Los Angeles LAX10 colocation suite (“Colo 4”) at 2260 W El Segundo Blvd was affected by an event due to causes beyond our reasonable control on Sunday, May 21, 2023, resulting in fire and water damage rendering Colo 4 inoperative. In response, we expedited the installation of new cabinets, power circuits, and network fiber connectivity in an adjacent colocation suite within the same building, reducing the standard installation process by several weeks.
Our colocation, cloud, and bare metal customers in Colo 4 were directly affected by this incident. As of today, colocation customers have been provided the infrastructure necessary to migrate their environments, cloud customers with offsite disaster recovery services have been restored at a remote facility, and bare metal server environments are being moved to a new location for data access. Unfortunately, our local cloud storage and backup systems in Colo 4 were significantly affected by the incident and cloud customers without offsite disaster recovery services are still affected. We have replaced hardware for both the local storage and backup systems, but several hard drives remain damaged, affecting data recovery efforts. We are actively working with drive manufacturers on data recovery solutions.
We appreciate your continued patience and will provide further updates to impacted customers as we progress. If have any immediate concerns or additional questions, please contact us at [email protected] or call 888-365-2656.
 |
发表于 2023-6-3 06:32:33
QQ好友和群
QQ空间
收藏